Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

🛍️ Orders & Payments

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. We accept all major credit cards, debit cards, and other secure payment methods.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our Contact page and we'll do our best to assist you.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details completely safe.

🚚 Shipping & Delivery

Is shipping free?

Yes! We offer FREE delivery on all orders — no minimum spend required. Shop with confidence knowing there are no hidden shipping fees at checkout.

How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery times vary by location but generally take 7–20 business days. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?

Yes! We ship to most countries worldwide, all with free delivery.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status at any time.

🔄 Returns & Refunds

What is your return policy?

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery. Please visit our Refund Policy page for full details.

How do I request a refund?

Contact us via our Contact page with your order number and reason for return. Our team will guide you through the process promptly.

💄 Products

Are your skincare products suitable for sensitive skin?

Many of our skincare products are formulated for all skin types, including sensitive skin. We recommend checking the individual product descriptions for specific ingredient information.

Are your beauty devices safe to use at home?

Yes. All our beauty devices are designed for safe home use and come with clear instructions. We recommend following the usage guidelines provided with each product.

Do you offer product bundles or gift sets?

Yes! We carry a wide range of curated skincare sets and gift-ready bundles — perfect for treating yourself or a loved one. Browse our collections to explore all available sets.

📦 Other Questions

Do you offer discount codes?

Yes! Use code ADECINEMA15 at checkout to enjoy 15% off your order. Follow us on social media to stay updated on our latest promotions and exclusive offers.

How can I contact Fericire?

We're always happy to hear from you! Visit our Contact page and we'll respond within 24–48 hours.